Shipping policy
Shipping Policy
Last Updated: September 2024
Thank you for visiting and shopping at Dorset Jewellery. The following are the terms and conditions that constitute our Shipping Policy.
1. Domestic Shipping Policy
1.1. Shipment Processing Time
- All orders are processed within 7-10 business days. Orders are not shipped or delivered on weekends or holidays.
- If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
1.2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Below are the estimated shipping times for domestic orders within the United Kingdom:
- Standard Shipping: 2-4 business days – £5.99
Please note that delivery delays can occasionally occur due to circumstances beyond our control (e.g., weather, postal service delays, etc.).
1.3. Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has been dispatched. This email will contain your tracking number(s). The tracking number will be active within 24 hours.
2. Damaged Packages
- If your package arrives damaged, please save all packaging materials and products, and contact us immediately at 1katehatcher@gmail.com to file a claim. We will assist you in resolving the matter with the shipping carrier.
3. Returns Due to Incorrect Address
If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for any additional shipping fees to have the package re-sent to the correct address. Please ensure all shipping details are correct at the time of checkout.
4. How to Contact Us
If you have any questions about this Shipping Policy, please contact us at:
- Email: 1katehatcher@gmail.com
- Phone: +44 7963509165